Privacy Notice

Hi-Tech WebShop and Esotheric B.V. respect and protect your privacy.

We value extremely your confidence in our company, and naturally, and as for the law,  all personal information that you deliver to us, is given the most strict handling, mostly automatically, and is treated as confidential.. All orders are worked out by our electronic internet software, and your customer data is used only for the purpose of the order dispatch, and such. You will be informed about special actions and promotions only if you have chosen to, and you can change those preferences at any time through your "customer account".

Hi-Tech WebShop and Esotheric B.V. will never sell or in any other way pass any of this information to third parties, and you can change this data at any time through your "customer account", login in with your username and password. If you have lost it, you can retrieve it here.
If you have any questions or comments about our privacy statement or policy, you can communicate that to us using this "contact form"

Service & Warranty

General
With each product we deliver, you will get an order confirmation. This confirmation is your purchase prove, and your warranty claim too. Sometimes the products themselves have a separate warranty and registration from the factory. Keep those together with your purchase prove, as if any defect should appear, you will need them to claim your warranty. Store them carefully, as we cannot provide any copy of them.

Reparations & Warranty
With all of our products, you have a standard warranty of one year, but in many cases (as example HDDs) the factory will provide an extended period, from two up to five years. There will be exceptions, as for used items, and some special offers, that will be clearly stated in the product description, and sometimes in your purchase note. As by any chance a product would expose a factory defect, or were to break during the specified warranty period, , you can claim your warranty with the producer or the factory. For this purpose, and at our own discretion, we will discuss with you about the kind of problem, and sometimes will we take the reparation under our own warranty, or will instruct you to send the product back to the distributor or factory. To obtain this information, you have to contact us to obtain an R.W.A. number..

Returning a product
When you have to send us back a product, you will need a R.W.A. (retour with authorisation) number. This number can also be asked with the same contact form. You will have to send the product at your own cost and risk (we recommend you to use an insured pack with tracking number) and we will send it back to you free of charge. Warning: Not paid postal packages or without an R.W.A. number are not accepted, and will be returned to you!
After your request has been processed by our Customer Service, you will get the R.W.A. number and instructions about how and to whom you have to send your product.

Contacting Us
We are available to respond to Technical questions, through this "contact form".
You can also phone, working days from 09:00 to 12:00 and from 13:00 to 17:00, with phone numbers +31 6-1480 8181 (general information and sales) or  +31 (0)593-552926 (exclusively for shipping).